Questions, answered straight
Ordering, postage, returns and what these materials can actually handle. If your question is not here, ask us directly.
How the shop works
How does ordering work?
Add prints to your basket and send the order request at checkout. We check the stock, make time and postage, then email you within one working day with a total and a secure payment link. You pay only once you are happy with that.
Why don't you take card details on the site?
Because this is a small shop and every order is checked by a person before anything is charged. Keeping card details off the site also keeps it simple and safe — payment is handled by the secure payment provider we send you to.
Can I change or cancel an order?
Yes, if it has not been printed or posted yet. Reply to your order email as soon as you can and we will amend or cancel it. If a made-to-order print has already started, we will tell you what is still possible.
Do you offer trade or bulk orders?
Sometimes. Small runs for a shop, event or workplace are possible. Email us with the quantity, colour and deadline and we will give you a straight answer on capacity.
Postage and timing
Where do you post to?
UK addresses, including the Highlands and Islands. We do not have automatic international postage on the site yet — if you are outside the UK, get in touch and we will quote it before you order.
How much is delivery?
Standard UK delivery is £3.95, and free on orders over £35. Express UK delivery is £6.95. The exact postage is shown at checkout before you send the order, and confirmed again in our email.
How long will it take?
Two things add up: make time and delivery time. In-stock prints are dispatched in 1–2 working days; made-to-order prints take 3–6 working days. Standard delivery is then 2–4 working days, express 1–2. Each product page says which applies.
Will it fit through the letterbox?
Smaller prints usually do. Larger pieces go as a parcel and need someone to take them in, or a safe place you have told us about in the order notes. We will say which it is in your order email.
Is delivery tracked?
Express is tracked. Standard is not tracked on every route, so we will tell you what to expect in your order email. If a parcel goes missing, contact us and we will sort it out rather than leave you chasing a courier.
If something is not right
What is your returns policy?
Ready-to-post prints can be returned within 30 days of delivery, unused and in their packaging. Made-to-order and personalised items are exempt unless they are faulty, because they are made specifically for you. Return postage is paid by the buyer unless the item is faulty.
It arrived damaged — what now?
Email us within 30 days with a photo of the print and the packaging. We will repair, replace or refund it. We pack carefully, but if a courier has been rough, that is our problem to solve, not yours.
I chose the wrong colour. Can I swap it?
If it is unused and still in its packaging, yes. Get in touch and we will arrange it. If we have already printed a made-to-order piece in your chosen colour, we will explain the options honestly.
How do refunds work?
Refunds go back to the original payment method once we have received and checked the return. We will confirm by email when it is processed. Your bank may take a few working days to show it.
What the prints are like
Which material should I choose?
For display pieces, PLA or silk PLA gives the sharpest detail. For anything handled, warm or slightly damp — a stand, a planter, a mount — choose PETG. TPU is only used where flexibility is the point, such as cable clips.
Is PLA strong enough for everyday use?
For a shelf piece, yes. For a load-bearing part or something left in a hot car, no. PLA softens at fairly low temperatures and can creep under constant load. That is why functional prints in the shop are PETG.
Can the prints go outside?
PETG is fine in a sheltered outdoor spot. PLA will degrade in strong sun and heat. None of the prints are designed for permanent exposed coastal weather, even here in Stornoway.
Are 3D prints food safe?
No. The layer lines create tiny gaps that can hold bacteria, and most filaments are not certified for food contact. Please do not use the planters, bowls or figures for food or drink.
Can I put a print in the dishwasher?
Not PLA — the heat will warp it. PETG can survive a cool cycle, but hand washing is kinder to the finish. When in doubt, wipe with a damp cloth and dry it properly.
Why are there lines on the surface?
That is the print itself, built layer by layer. We choose layer heights to suit the design rather than sanding the texture away. It is a normal part of fused-filament printing, not a fault.
Personalised and one-off prints
Can I order a personalised gift?
Not at the moment. The shop sells ready-to-print designs, and we have deliberately left personalisation out for now. If that changes, it will be announced on the newsletter first.
Can you print my own STL file?
Possibly, but not through the shop checkout. Email us with the file, the real-world size and what the part needs to do. We will tell you if it is printable and quote it before any work starts.
Do you design parts from scratch?
For small, well-defined parts, sometimes. It depends on the job and the current workload. Send a sketch or photos and a clear description of the problem — we will say yes or no quickly.